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Frequently Asked Questions

Below FAQ are some common concerns of our clients. If you have other questions,
please just write on right section and send to us.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via-email. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your credit card, the order would have been successfully placed and we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@tyleinterior.com

Please inspect the packaging of your item(s) when they arrive, If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@tyleinterior.com and we will process an insurance claim on your behalf at NO charge.

All orders cancelled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

We are entirely an online retailer which does not have a warehouse to stock the products. Nevertheless, this allows us to have a wide range of products but still manage to maintain the absolute best prices.

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